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Shipping & Returns
PROCESSING AND SHIPPING:
UPS does not deliver to PO boxes
Please allow 0-3 days for packing and processing from September-March and 3-5 days from April-August. UPS Ground to the east coast is approximately 5 days.
Next day air, second day air, and 3 day select orders will be sent out same day if ordered before 11 AM PST. UPS does not deliver on weekends. You can determine estimated UPS Ground transit times by clicking here and enter 92058 as the "Ship From" zip code.
Specialty Marine cannot guarantee estimated shipping dates provided by UPS. If you have a dispute over shipping times once your products have left Specialty Marine, please contact UPS at 1.800.742.5877
Sorry, but no freight forwarders are allowed. If a forwarder is used and issues arise, Specialty Marine will not be liable.
Care instructions for cushions and wood can be found here, in your purchase confirmation email, and on the care card in your package. Read carefully. Refunds for damaged cushions or wood due to improper care and maintenance will not be awarded.
It is the customer's obligation to follow the tracking on their packages. Failure to track and ensure receipt when packages show as delivered will not warrant replacement after the fact. Tracking is best viewed through your online portal.
Upon receipt of your package(s) please immediately inspect your products to ensure there is no damage that was caused during shipment or otherwise. Customers have 14 days after their packages are delivered to declare any damage claims on their goods for replacement, refund, or exchange or any missing parts. All packing materials must be kept until UPS claim is filed and completed by Specialty Marine in order to receive a replacement free of charge. Do not discard of anything until an authorized party approves the disposal. Charges may be incurred if packing materials are not saved for UPS inspection. *Please send images of damage, box, and shipping label to email@example.com*
If an order is placed and shipped and then it is determined by the customer that the address was entered incorrectly and the package requires an intercept, the customer will be required to pay for additional UPS charges to reroute the package. If no credit card is on file one must be provided or an invoice for the charges can be sent to Paypal.
International shipping quotes do NOT include duties or taxes which must be paid upon arrival in the destination country and customers must provide a phone number for customs prior to Speciatly Marine shipping the package(s).
RETURNS AND EXCHANGES:
Mailing/Return Address if order will arrive prior to 10/1/2021:
305 Airport Road Suite 130
Oceanside, CA 92058
Mailing/Return Address if order will arrive after to 10/1/2021:
471 Burl Ray Street Suite D
Mansfield, TX 76063
Any products that are to be returned to Specialty Marine should be repackaged with the utmost care to avoid damage during return shipping.
- All foam core cushions should be folded with the pleats facing outwards to avoid vinyl damage. If you are unsure of how to fold the cushion please reach out to us at firstname.lastname@example.org and we will send a picture of the proper way to fold.
- All wood products or wooden core cushions should be wrapped in new or existing foam and edge protectors should be used if they came with the original shipment.
- Damage to goods during return shipment due to improper packing will be subject to a deduction in the refund amount.
- Returned products must contain all installation and product hardware for full refund (ie: rub rail must be accompanied by rivets, consoles must be accompanied by mounting block)
- If you have any questions or concerns regarding repacking please reach out to us immediately
Customers will pay for return shipping if the issue with the product is not based on an error of Specialty Marine. Examples incude but are not limited to:
-incorrect size (dimensions are listed within product description)
-decided the product is no longer needed
-refusal to relocate male snaps where necessary
-wood coloration (wood is a naturally occurring material and will have variations in tone from blonde/gold to red/brown). We pull each piece and match together to get the best overall cohesiveness.
Products damaged by customer during installation (drill holes, cracks, cuts, dents, dirt, etc) cannot be returned unless otherwise stated by Specialty Marine staff.
Any personal modifications to our products voids all warranty terms.
30 day cash return policy. If you are returning products to Specialty Marine without a pre-paid label from Specialty Marine a tracking number must be provided. Please send to email@example.com.
Store credit for returns can be issued between 31-90 days of receipt of product(s) only when a tracking number is provided and the shipment has arrived back to Specialty Marine.
Upon return, item cost will be refunded or store credit will be issued. Store credit does not expire. Shipping costs are non-refundable unless otherwise stated.
Credit card information must be on file if an exchange is taking place and you would like your new item to be sent out prior to your exchanged item arriving back at Specialty Marine. If original item is not returned to Specialty Marine within 30 days, card will be charged for specified amount. If you would prefer to wait until your exchanged item arrives back at the Specialty Marine warehouse before your new item is shipped, no credit card information is necessary.*NOTE: If you ordered online, we do NOT have your credit card on file and that information will need to be provided.*
There are NO additional discounts given on blemished items and all sales are final.