Information

Product Warranty and Claims

Specialty Marine Limited Warranty

 

1.  Two-Year Limited Warranty on Stainless Fittings, Railings, Hardware, and Lighting: Specialty Marine will repair or replace, at its sole discretion, any stainless products supplied by Specialty Marine that are defective in factory materials and/or workmanship, which are reported within two years from the date of sale to the original purchaser.

 

2.  Two-Year Limited Warranty on Mahogany and Teak Interior Wood Kits: Specialty Marine will repair or replace, at its sole discretion, any solid mahogany or teak wood products supplied by Specialty Marine that are defective in factory materials and/or workmanship, which are reported within two years from the date of sale to the original purchaser.

 

3.  One-Year Limited Warranty on Upholstered Items and Canvas:  Specialty Marine will repair or replace, at its sole discretion, any upholstered items or canvas supplied by Specialty Marine that are defective in factory materials and/or workmanship, which are reported within one year from the date of sale to the original purchaser.

 

4.  Transportation:  For warranty claims filed and approved under the following provisions 1) Two Year Limited Warranty on Stainless Fittings, Railings, Hardware, and Lighting, 2) Two Year Limited Warranty on Mahogany and Teak Interior Wood kits, 3) One Year Limited Warranty on Upholstered Items and Canvas.  Reasonable expenses, at Specialty Marine’s sole discretion, for hauling out, transportation to and from the warehouse or other service providers authorized by Specialty Marine for warranty service.  Specialty Marine will use standardized ground shipping.  Any expedited shipping requests will be at the expense of the customer.

 

EXCLUSIONS

This limited warranty does not apply to any products on boats which were salvaged or declared a total loss for any reason not covered in this limited warranty.  This warranty does not apply to the following items:

(1)     Except where offered above, expenses for hauling out, transportation to and from the dealer or Specialty Marine warehouse for warranty service.

(2)    Damage caused by equipment installed by customer, customer service provider, or marina.

(3)    Damage, deterioration, discoloration or mold of cushions and canvas due to improper care stated in the “Care and Maintenance Instructions” listed within product listings, provided care card, and/or on Specialty Marine’s website.

(4)    Loss of products through negligence or theft

(5)    Any failure or defect caused by an act of nature resulting in damage including but not limited to hurricanes, floods, tornado, severe rain storms, animals etc. 

 

OWNER’S OBLIGATIONS

To initiate a warranty claim, it is the responsibility of the purchaser to contact Specialty Marine immediately after discovery of any defect, describe the nature of the problem, provide photographs of damage or defects, date of purchase, and any supporting documentation for your claim.  Documentation must be filled in full prior to the expiration of said warranty.  Specialty Marine is then solely responsible for determining and authorizing the remedial action(s) to be performed, whether for replacement or repair, at either Specialty Marine’s warehouse or a service provider approved by Specialty Marine.  

 

FILING A WARRANTY CLAIM

We apologize if you are experiencing any issues with your product's from Specialty Marine and we look forward to assisting you with your claim.  Please fill out the form below and send at least one pertinent photograph showing the issue to sales@specialtymarine.com.  Please do not send more than 2-3 pictures per email to ensure they are not blocked due to inbox size restrictions. 

 

 

 

Customer Name or Sales Order Number:
Email:
Product:
Year of purchase:
Description of issue:
 
 

 

 

 

 

 
 
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